Shiraz University of Medical Sciences (SUMS) is one of the 10 hubs of emergency management center in Iran that covers more than 233/000 m2 and more than 8.5 million population. There are 8 medical universities and 350 ambulance stations with 7 EOC’s under Shiraz regional ECC are active in this hub.
WHO representative, Dr. Christoph Hamelmann, visited the center of this hub on 15th November 2018. This visit included SUMS dispatch center (115), Quality Improvement (QI) unit, EOC, and a paper-patient drill that was designed and played simultaneously.
Dispatch unit is equipped with emergency calls (115), digit telephone lines, phone operators, radio communication center, tele-ECG and consultant physician. The QI unit is in charge of inspection, control and developing improvement project for the services provided by the EMS in normal conditions and summoning the nongovernmental sector’s ambulances in disaster situations. Emergency Operation Center supervises other EOC’s in the hub and is responsible for guiding and coordinating the health system for preparedness for, response to and recover from emergencies through a variety of plans and exercises.
Iran Health System Emergency Operations Plan (EOP) and its web-based simulation program is also presented to WR.
The most interesting part was simulating the national emergency operation plan to a building. Any suites of this apartment represent a main function that health system should activate during disasters. In the simulating software when the function is activated it’s LED lights up. In the future these functions could be unified in regional projects with support of WHO.